General

What payment methods do you accept?

We accept credit/debit cards (Mastercard, Visa) and PayPal payments.

Do I need to be a dealer to use your products?

No, our products are available to everyone!

I have forgotten my password or license code, what can I do?

If you can't remember your password or license code, contact our support and we will help you as soon as possible.

Which shipping methods do you provide, how much does it cost and how long does it take?

We are offering you several different worldwide shipping methods. The cost and delivery time depends on where you come from. For details check Delivery informations .

Where can I get service manuals?

You can get access to official service manuals following this link.

Where can I get the latest version of software?

You can download the latest version from http://support.powersports-diag.com.

Which device is right for my vehicle?

Every device has a list of vehicles that is compatible with in their description. For some additional help check Which BRP kit is right for me?

What is BRP Power Interface unit used for?

Power interface unit is necessary for BRP vehicles without battery. It is also recommended to use it for voltage stabilization during software updates. Stable voltage is essential to prevent update crashes

What is BRP DESS interface 4-Tec/E-Tec used for?

This device is designed to add, remove or edit DESS keys on SeaDoo and SkiDoo vehicles. It works in conjunction with MPI-3/MPI-2 Interfaces.

Can I install software on another computer?

You need to re-install everything on a new computer, use your current license and everything should work fine.

Does the software work offline?

Yes, it does.

When I connect device with vehicle USB light is on, but "can" light isn't. What can I do?

In most cases the cause of this problem are outdated drivers. To solve that problem you have to download latest drivers from our webpage and install them.

Do you offer warranty for your products?

We're offering a 24 month warranty for all our products! If there is something wrong with the hardware we will ship you a new one.

Do I get free updates while I have a valid license.

Yes. You can get the latest updates here.