Privacy Policy

At Powersports-Diag, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.

1. Data Controller

Intercoding INC
1401 Pennsylvania Ave. STE 105
Wilmington, DE 19801
United States

Email: support@powersports-diag.com

For the purpose of this Privacy Policy, Intercoding INC, operating the Powersports-Diag webshop, acts as the data controller for personal data collected through the website, except where a third-party service provider acts as an independent controller under its own privacy terms.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect and process the following categories of personal data:

• Identity information – such as your first name, last name, company name (if applicable), and account information.
• Contact information – such as billing address, shipping address, email address, and phone number.
• Account information – such as login credentials, encrypted password, and account preferences.
• Order and transaction information – such as purchased products, order history, payment status, invoices, and delivery information.
• Communication data – such as emails, contact form submissions, support requests, and other communications you send to us.
• Technical and usage data – such as IP address, browser type, device information, operating system, referring URLs, pages viewed, session activity, and other website usage data.
• Cookie and analytics data – data collected through cookies, pixels, analytics tools, and similar technologies, subject to your browser settings and any applicable consent choices.

We do not intentionally collect special categories of personal data unless you voluntarily provide such information to us in the context of a support request or legal matter.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• create an account on our website,
• place an order,
• request a quote or product information,
• contact us by email or through a contact form,
• subscribe to updates or marketing communications, if offered,
• interact with our website, shopping cart, checkout, or customer support.

We may also collect certain technical information automatically through cookies, server logs, analytics tools, and similar website technologies.

4. Purposes of Processing

We process personal data only where necessary for legitimate and lawful business purposes, including:

• to create and manage your customer account,
• to process and fulfil orders, including shipping and delivery,
• to provide invoices, payment confirmations, and order-related communication,
• to respond to customer support requests, technical questions, and warranty-related matters,
• to verify transactions and prevent fraud, abuse, unauthorized access, or misuse of our services,
• to improve our website, products, services, customer experience, and internal business operations,
• to maintain website security, monitor performance, and troubleshoot technical issues,
• to comply with legal, tax, accounting, recordkeeping, and regulatory obligations,
• to send service messages, shipping updates, and other communications necessary for the performance of a contract,
• to send marketing communications where permitted by law or where you have given consent, if applicable.

5. Legal Bases for Processing

Where GDPR applies, we rely on one or more of the following legal bases for processing your personal data:

• Performance of a contract – where processing is necessary to process your order, deliver products, provide support, or otherwise perform our obligations to you.
• Legal obligation – where processing is necessary to comply with applicable laws, tax rules, accounting requirements, or lawful requests from public authorities.
• Legitimate interests – where processing is necessary for the legitimate interests of Powersports-Diag, such as fraud prevention, website security, analytics, internal administration, business operations, and customer service, provided that such interests are not overridden by your rights and freedoms.
• Consent – where required by law, such as for certain marketing communications or non-essential cookies, and only to the extent that you have provided valid consent.

6. Payments

Payments on the Powersports-Diag website may be processed by third-party payment service providers, such as Stripe, PayPal, and other payment methods made available at checkout.

We do not store complete credit card or debit card details on our own servers. Payment data is processed by the relevant payment provider in accordance with its own privacy policy, security standards, and legal obligations.

When you make a payment, certain information may be shared with the payment provider as necessary to process the transaction, verify payment, prevent fraud, and comply with financial regulations.

7. Shipping and Delivery

To fulfil and deliver your order, we may share the necessary delivery information with shipping and courier providers, such as FedEx or other logistics partners used by Powersports-Diag.

This may include your name, delivery address, phone number, and order-related shipping details strictly required for delivery and shipment tracking.

8. Cookies and Similar Technologies

Powersports-Diag uses cookies and similar technologies to ensure the proper functioning of the website, remember user preferences, maintain shopping cart sessions, improve security, and analyze website traffic and usage.

Cookies used on our website may include:

• Strictly necessary cookies – required for essential website functions such as account login, shopping cart operation, and checkout.
• Functional cookies – used to remember settings and improve usability.
• Analytics cookies – used to understand website traffic, user interactions, and site performance, for example through analytics tools such as Google Analytics, where implemented.
• Security-related cookies – used to protect the website and detect suspicious activity.

Some cookies are temporary session cookies that expire automatically when you leave the site, while others may remain on your device for a longer period until they expire or are manually deleted.

Where required by applicable law, non-essential cookies will only be used based on your consent. You can also control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Data Sharing and Recipients

We do not sell your personal data.

We may share personal data only where reasonably necessary for the operation of our business, the provision of services, or compliance with legal obligations. This may include sharing data with:

• payment processors and financial service providers,
• shipping, courier, and logistics providers,
• hosting providers, cloud infrastructure providers, and website service providers,
• IT, security, analytics, and technical support providers acting on our behalf,
• professional advisers such as accountants, legal advisers, or auditors, where necessary,
• government authorities, courts, regulators, or law enforcement bodies where disclosure is required by law or necessary to protect legal rights.

Third-party service providers are expected to process personal data only as necessary for their services and in accordance with appropriate confidentiality and security obligations.

10. International Data Transfers

Because Powersports-Diag operates internationally and may use service providers located in different jurisdictions, your personal data may be transferred to and processed outside your country of residence, including outside the European Economic Area (“EEA”).

Where required by law, we will take reasonable steps to ensure that appropriate safeguards are in place for such transfers, including contractual protections or reliance on legally recognized transfer mechanisms where applicable.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, maintain business records, resolve disputes, enforce agreements, and comply with tax, accounting, and legal obligations.

Retention periods may vary depending on the type of data and the purpose of processing. For example:

• order, invoice, and accounting records may be retained for the period required by tax and accounting laws,
• customer support communications may be retained as long as reasonably necessary to manage the support relationship and protect business interests,
• technical logs and analytics data may be retained for a limited period necessary for security, troubleshooting, and performance analysis.

When personal data is no longer needed, we will delete it, anonymize it, or securely store it only where continued retention is required by law.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

These measures may include access controls, encrypted passwords, secure payment processing through third-party providers, software updates, limited access to personal data, and security monitoring of website activity.

However, no method of transmission over the internet or electronic storage is completely secure. For this reason, while we take security seriously, we cannot guarantee absolute security of data transmitted to or from our website.

13. Your Rights

Where GDPR or similar privacy laws apply, you may have certain rights in relation to your personal data, subject to legal limitations and verification of identity. These rights may include:

• the right to request access to the personal data we hold about you,
• the right to request correction of inaccurate or incomplete personal data,
• the right to request deletion of personal data in certain circumstances,
• the right to request restriction of processing in certain cases,
• the right to object to processing based on legitimate interests, where applicable,
• the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing,
• the right to data portability, where applicable,
• the right to lodge a complaint with a competent data protection authority.

If you wish to exercise any of these rights, please contact us using the details listed below. We may need to verify your identity before processing your request.

14. Marketing Communications

If you subscribe to marketing emails or if we are otherwise permitted to contact you under applicable law, we may send you updates about products, services, offers, or other business-related information.

You can opt out of marketing communications at any time by using the unsubscribe link in the email or by contacting us directly. Order confirmations, service emails, delivery notifications, and other essential transactional communications are not considered marketing and may still be sent where necessary.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or tools. This Privacy Policy does not apply to third-party websites or services that are not operated by Powersports-Diag. We encourage you to review the privacy policies of any third-party websites or services you use.

16. Children’s Privacy

The Powersports-Diag website and services are not intended for children, and we do not knowingly collect personal data from children where doing so would require parental consent under applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or website functionality. Any updated version will be published on this page together with the revised effective date where applicable.

We encourage users to review this page periodically to stay informed about how we handle personal data.

18. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your data protection rights, please contact us at:

Powersports-Diag / Intercoding INC
Email: support@powersports-diag.com

Last updated: July 2026