Privacy Policy

At Powersports-Diag, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.

1. Data Controller

Powersports-Diag / Intercoding INC
1401 Pennsylvania Ave. STE 105
Wilmington, DE 19801
United States

Email: support@powersports-diag.com
Phone: +1 302 231 2006

Our operational office is located in Klagenfurt, Austria.

For the purposes of this Privacy Policy, Intercoding INC, operating the Powersports-Diag online store, acts as the data controller for personal data collected through the website, except where a third-party service provider acts as an independent controller under its own privacy terms.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect and process the following categories of personal data:

• Identity information – such as your first name, last name, company name, and account information.
• Contact information – such as your billing address, shipping address, email address, and telephone number.
• Account information – such as login credentials, encrypted passwords, account preferences, and account activity.
• Order and transaction information – such as products and services purchased, order history, payment status, invoices, licence information, and delivery details.
• Payment-related information – such as payment method, transaction identifiers, payment status, and limited payment information received from payment providers. We do not store complete payment-card details on our servers.
• Communication data – such as emails, contact-form submissions, support requests, warranty claims, and other communications sent to us.
• Technical and usage data – such as IP address, browser type, device information, operating system, referring URLs, pages viewed, session activity, access times, and website usage information.
• Cookie and analytics data – information collected through cookies, pixels, analytics tools, and similar technologies, subject to your browser settings and applicable consent choices.

We do not intentionally collect special categories of personal data, such as information concerning health, religion, political opinions, or biometric data, unless you voluntarily provide such information and its processing is permitted by law.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• create or manage a customer account,
• place an order or purchase a product or service,
• request product information, a quotation, or technical advice,
• contact us by email, telephone, contact form, or another communication channel,
• request customer support, warranty assistance, or troubleshooting,
• subscribe to marketing communications, where available,
• interact with our website, shopping cart, checkout, or customer portal.

We may also collect certain information automatically through cookies, server logs, analytics tools, security systems, and similar technologies.

In some circumstances, we may receive personal data from third parties, including payment providers, courier companies, fraud-prevention services, business partners, or publicly available sources.

4. Purposes of Processing

We process personal data for legitimate and lawful purposes, including:

• creating and managing customer accounts,
• processing, confirming, and fulfilling orders,
• issuing and activating software licences, certificates, subscriptions, and digital products,
• processing payments and preventing fraudulent transactions,
• arranging shipment, delivery, tracking, and customs processing,
• issuing invoices, payment confirmations, and accounting documents,
• providing technical support, customer service, and warranty assistance,
• responding to questions, complaints, and other requests,
• verifying product and software compatibility,
• protecting the website, customer accounts, and business systems against misuse and unauthorised access,
• improving our website, products, services, and customer experience,
• performing analytics and measuring website performance,
• maintaining business, legal, tax, accounting, and transaction records,
• complying with legal, regulatory, contractual, and security obligations,
• establishing, exercising, or defending legal claims,
• sending marketing communications where permitted by law or based on your consent.

5. Legal Bases for Processing

Where the GDPR applies, we rely on one or more of the following legal bases when processing personal data:

• Performance of a contract – where processing is necessary to process your order, provide a product or service, activate a licence, arrange delivery, or fulfil our contractual obligations.
• Legal obligation – where processing is required to comply with tax, accounting, consumer-protection, fraud-prevention, regulatory, or other legal obligations.
• Legitimate interests – where processing is necessary for our legitimate business interests, including website security, fraud prevention, customer support, internal administration, service improvement, analytics, and protection of legal rights, provided that these interests are not overridden by your rights and freedoms.
• Consent – where processing requires your permission, including certain marketing communications, optional analytics technologies, or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Payments

Payments made through the Powersports-Diag website may be processed by third-party payment providers, including Stripe, PayPal, and other payment methods displayed during checkout.

We do not store complete credit-card or debit-card details on our own servers. Payment information is collected and processed by the relevant payment provider in accordance with its own privacy policy, security standards, and legal obligations.

When you make a payment, we may share or receive information necessary to:

• process and verify the transaction,
• confirm the payment status,
• prevent fraud and unauthorised transactions,
• process refunds, disputes, or chargebacks,
• comply with financial and regulatory requirements.

7. Software Licences and Digital Products

When you purchase a software licence, digital product, activation code, subscription, certificate, or remote activation service, we may process information necessary to issue, activate, administer, verify, and support that product or service.

This information may include:

• your name, company name, and email address,
• order and licence number,
• software or product version,
• computer, device, or diagnostic-interface identification information,
• activation date, expiry date, and licence status,
• technical information necessary to provide support.

Where necessary, relevant information may be shared with the software manufacturer, licence provider, activation provider, or service platform responsible for issuing or managing the licence.

8. Shipping and Delivery

To process and deliver your order, we may share the necessary delivery information with courier and logistics providers, including FedEx or another delivery partner used by Powersports-Diag.

The information shared may include:

• your name or company name,
• delivery address,
• email address and telephone number,
• shipment contents and value where required,
• customs and import information,
• tracking and delivery instructions.

Courier and customs providers may process this information as independent data controllers or service providers under their own legal and privacy obligations.

9. Cookies and Similar Technologies

Powersports-Diag uses cookies and similar technologies to ensure that the website functions correctly, maintain shopping-cart and login sessions, remember preferences, protect the website, and analyse website performance.

Cookies used on our website may include:

• Strictly necessary cookies – required for essential website functions such as account login, shopping-cart operation, checkout, security, and fraud prevention.
• Functional cookies – used to remember your preferences and improve website usability.
• Analytics cookies – used to understand website traffic, visitor interaction, and website performance, for example through Google Analytics or similar services where implemented.
• Marketing cookies – used, where applicable and with the required consent, to measure advertising or provide more relevant marketing content.
• Security cookies – used to identify suspicious activity and protect customer accounts and website systems.

Some cookies are temporary session cookies and expire when you leave the website. Other cookies may remain stored on your device until they expire or are manually deleted.

Where required by law, non-essential cookies will only be used after you have provided consent. You can change your cookie preferences through the available cookie settings or your browser settings.

Disabling certain cookies may affect the availability or functionality of parts of the website.

10. Analytics

We may use analytics services, such as Google Analytics or similar tools, to understand how visitors use our website, identify technical issues, and improve website performance.

Analytics providers may process information such as:

• IP address or an abbreviated version of the IP address,
• device and browser information,
• approximate geographic location,
• pages visited and time spent on the website,
• referring website or source,
• interaction and performance information.

Where required by law, analytics technologies are activated only after obtaining the visitor’s consent.

11. Marketing Communications

Where permitted by law or where you have provided consent, we may use your contact information to send updates about products, services, licences, offers, or other relevant business information.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe link included in the message, or
• contacting us at support@powersports-diag.com.

Order confirmations, payment notifications, licence information, security messages, delivery updates, and other communications necessary to provide a purchased product or service are transactional communications and are not considered marketing.

12. Data Sharing and Recipients

We do not sell your personal data.

We may share personal data only where reasonably necessary to operate our business, provide requested products and services, protect our rights, or comply with legal obligations.

Recipients may include:

• payment processors and financial-service providers,
• courier, shipping, customs, and logistics providers,
• software manufacturers, licence issuers, and activation-service providers,
• website hosting, cloud infrastructure, database, and IT-service providers,
• email, communication, and customer-support providers,
• analytics, security, fraud-prevention, and technical-service providers,
• accountants, auditors, insurers, lawyers, and other professional advisers,
• government authorities, courts, regulators, customs authorities, tax authorities, or law-enforcement bodies where required by law,
• a purchaser, investor, or successor in connection with a merger, restructuring, financing, sale, or transfer of all or part of our business, subject to appropriate confidentiality measures.

Service providers acting on our behalf are expected to process personal data only as necessary to provide their services and in accordance with applicable contractual, confidentiality, and security obligations.

13. International Data Transfers

Powersports-Diag operates internationally, and some of our service providers may be located outside your country of residence or outside the European Economic Area (“EEA”). As a result, your personal data may be transferred to and processed in countries that may have different data-protection laws.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers. These safeguards may include:

• an adequacy decision issued by the European Commission,
• Standard Contractual Clauses approved by the European Commission,
• contractual, technical, and organisational protections,
• another legally recognised transfer mechanism.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual, security, and reporting obligations.

Retention periods may vary depending on the type of information and purpose of processing. For example:

• order, invoice, transaction, and accounting information may be retained for the period required by applicable tax and accounting laws,
• customer account information may be retained while the account remains active and for a reasonable period afterwards,
• licence and activation records may be retained for the duration of the licence and for as long as necessary to provide support, verify entitlement, and prevent fraud,
• customer-support communications may be retained for as long as reasonably necessary to resolve the matter and protect legitimate business interests,
• technical logs and security records may be retained for a limited period necessary for security, fraud prevention, troubleshooting, and system administration,
• marketing information may be retained until consent is withdrawn or you object to the processing, subject to the retention of limited suppression records.

When personal data is no longer required, we will delete it, anonymise it, or securely restrict its use, unless continued retention is required by law.

15. Data Security

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, misuse, or unauthorised access.

These measures may include:

• encrypted website connections,
• secure third-party payment processing,
• encrypted or securely hashed account passwords,
• access controls and authentication measures,
• limited access to personal data,
• software and security updates,
• system monitoring, logging, and backup procedures,
• staff and service-provider confidentiality obligations.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of data transmitted to or from our website.

You are responsible for protecting your account credentials and should notify us immediately if you suspect unauthorised access to your account.

16. Your Data Protection Rights

Where the GDPR or similar data-protection legislation applies, you may have certain rights regarding your personal data, subject to applicable legal conditions and limitations.

These rights may include:

• Right of access – the right to request information about the personal data we process and obtain a copy of that data.
• Right to rectification – the right to request correction of inaccurate or incomplete personal data.
• Right to erasure – the right to request deletion of personal data in certain circumstances.
• Right to restriction – the right to request that processing be restricted in certain circumstances.
• Right to object – the right to object to processing based on legitimate interests and to object to direct marketing at any time.
• Right to data portability – the right to receive certain personal data in a structured, commonly used, and machine-readable format and, where technically feasible, have it transferred to another controller.
• Right to withdraw consent – the right to withdraw consent at any time where processing is based on consent.
• Rights relating to automated decision-making – rights concerning decisions based solely on automated processing where such decisions produce legal or similarly significant effects.
• Right to lodge a complaint – the right to submit a complaint to a competent data-protection supervisory authority.

These rights are not absolute and may be subject to exemptions or legal requirements. We may need to verify your identity before processing a request.

17. Exercising Your Rights

To exercise your data-protection rights or request information about the personal data we hold, please contact:

Email: support@powersports-diag.com

Please provide sufficient information to allow us to identify you and understand your request. We may request additional information where reasonably necessary to verify your identity and protect your personal data.

We will respond within the period required by applicable law. In certain cases, this period may be extended where permitted due to the complexity or number of requests.

We normally do not charge a fee for processing a valid request. However, where permitted by law, a reasonable fee may be charged or a request may be refused if it is manifestly unfounded or excessive.

18. Complaints

If you have concerns about how we process your personal data, please contact us first so that we can review and address the matter.

You may also have the right to lodge a complaint with the data-protection authority in your country of residence, place of work, or the location of the alleged infringement.

19. Children’s Privacy

The Powersports-Diag website and services are intended for adults, professional technicians, workshops, dealers, and businesses. They are not directed at children.

We do not knowingly collect personal data from children where parental or guardian consent would be required under applicable law.

If you believe that a child has provided personal data to us without the required consent, please contact us so that we can investigate and, where appropriate, delete the information.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, software, or services that are not operated or controlled by Powersports-Diag.

This Privacy Policy does not apply to third-party services. We are not responsible for the privacy, security, or content practices of those third parties.

We recommend reviewing the privacy policies and terms of any third-party website, software, payment provider, or service that you use.

21. Disclosure Required by Law

We may disclose personal data where we reasonably believe that disclosure is necessary to:

• comply with applicable law, regulation, court order, or lawful request,
• respond to government, tax, customs, regulatory, or law-enforcement authorities,
• investigate or prevent fraud, security incidents, or unlawful activity,
• protect the rights, property, safety, or legitimate interests of Powersports-Diag, our customers, service providers, or other persons,
• establish, exercise, or defend legal claims.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, service providers, or legal obligations.

The updated version will be published on this page together with the revised date. Where required by law, we may also provide additional notice of significant changes.

We recommend reviewing this Privacy Policy periodically to remain informed about how we process personal data.

23. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the processing of your personal data, please contact us:

Powersports-Diag / Intercoding INC
1401 Pennsylvania Ave. STE 105
Wilmington, DE 19801
United States

Email: support@powersports-diag.com
Phone: +1 302 231 2006